Shipping Policy

How many days does it take for peppax to deliver a product?

We take around 5-7 working days to deliver a product.

Do you offer contactless delivery?

Due to the prevailing situation of COVID-19, we are prioritizing the well-being of our customers. For the same reason, peppax is offering contactless delivery. The delivery executive will keep your order outside, and you can collect it at your convenience.

What if a part of my order is missing?

If you have ordered in bulk, there may be a chance that your order may get dispatched in separate parcels. However, in this case, you will be informed before the parcel is out for delivery. On the other hand, if your order is missing a few items without any prior notice, contact our customer care executive, and we shall be there at your disposal!

Can I have my parcel redirected to a different address?

We are aware that it may be difficult for you to be present at your home while your parcel is out for delivery. However, in such a case, our carrier will leave a card through which you can reschedule the delivery.

How can I track my order?

Tracking of an order depends on the service that is being used to send your parcel. However, you will receive an email confirming the shipping once your order is on its way.

Do you use biodegradable packaging?

peppax is planning to infuse biodegradable packaging. However, we are not sure how long it will take for us to implement it.

What should be done if my order has not been delivered yet?

The delivery is taking a little longer than usual due to the outbreak of COVID-19. However, if your parcel has crossed the estimated delivery date, get in touch with our team at peppax.